At Vishudhi Holistic Wellness Centre, your well-being is our top priority. Our Wellness Policy Center is dedicated to providing transparent information about our commitment to health and wellness, ensuring that you receive the highest quality products and services.
Individualized Care: Each client will receive personalized care tailored to their unique needs, circumstances, and goals.
Empowerment: The company aims to empower clients by encouraging active participation in their treatment plans and decisions.
Strict Confidentiality: All client information will be kept confidential in accordance with legal and ethical standards. Information will only be disclosed with client consent or as required by law.
Secure Records: Client records will be securely stored and protected from unauthorized access.
*In accordance with the Australian Privacy Principles 2014 (Privacy Act 1988), the Personally Controlled Electronic Health Records Act 2012 and the Freedom of Information Act 1982, individuals have a right of access to health information held about themselves. Requests for access to client health information must be made in writing using the ‘Client Access to Health Information’ Form available at Reception.
Non-Judgmental Attitude: Clients will be treated with respect and without judgment, regardless of their background, circumstances, or the nature of their issues.
Cultural Sensitivity: Services will be provided with sensitivity to and respect for the client’s cultural, religious, and personal values.
Professional Conduct: Counsellors will adhere to the highest standards of professional conduct and ethics, including honesty, integrity, and accountability.
Ethical Decision-Making: Counsellors will follow ethical guidelines and use a structured decision-making process when faced with ethical dilemmas.
Timely Services: The company will strive to provide timely access to counselling services, minimizing wait times and ensuring availability of counsellors.
Flexibility: Appointment scheduling will be flexible to accommodate the varied needs and availability of clients.
Clear Information: Clients will receive clear and comprehensive information about the counselling process, including the roles, responsibilities, potential risks, and benefits.
Ongoing Communication: Regular communication will be maintained to ensure clients are informed and involved in their treatment plans.
Safe Environment: Counselling sessions will be conducted in a safe, comfortable, and supportive environment.
Crisis Management: Protocols will be in place to manage crises and ensure client safety, including emergency contact information and referral resources.
Client Rights: Clients have the right to receive respectful, competent, and ethical care. They have the right to ask questions, make decisions about their treatment, and refuse treatment.
Client Responsibilities: Clients are encouraged to actively participate in their treatment, provide accurate information, and communicate openly with their counsellor.
Client Feedback: Clients will be invited to provide feedback on their experiences to help improve the quality of services.
Quality Assurance: The company will regularly review and improve its practices and policies to ensure high-quality care.
Mutual Agreement: Termination of counselling services will be conducted in a manner that respects the client’s needs and circumstances, ensuring proper closure and referrals if necessary.
Ethical Guidelines: Counsellors will follow ethical guidelines when discontinuing services, ensuring that the client is not abandoned.
Prices may be subject to change without notice.
We respect that your time is valuable, and we appreciate that you understand ours is too. As part of the College’s commitment to ensure optimum availability for Vishudhi holistic Wellness Centre clients and maintain a best practice learning environment for students, all bookings require at least 24 hours’ notice to cancel or change an appointment regardless of the method of booking.
Cancellation Fees
Vishudhi holistic Wellness Centre do not issue refunds for pre-paid appointments cancelled within the 24-hour period prior to the appointment time and date. A rebooking and/or refund may be requested if an appointment is cancelled prior to the 24-hour period.
Rescheduling more than 24 hours prior
All appointment bookings made online, in person, or over the phone may be rescheduled up to 24 hours prior to that appointment time at no additional cost. However, Vishudhi holistic Wellness Centre reserves the right to limit the number of times that an appointment can be re-scheduled. Same-day appointment time changes are not considered to be cancellations and are permitted subject to availability.
Cancellations must be made in person, over the phone or via email at the Vishudhi holistic Wellness Centre where the appointment was originally scheduled. Text messages (SMS) are not considered appropriate ways to cancel an appointment.
No Show
Failure to present for an appointment will be considered a ‘No Show’ and treated as a cancellation with less than 24 hours’ notice. A cancellation fee will be charged to the client’s account.
Confirmation of Appointment
Vishudhi holistic Wellness Centre may conduct confirmation calls or SMS text messages 1-2 days prior to an appointment. Regardless of whether a confirmation exchange was received, should an appointment be cancelled within the 24-hour period prior to the scheduled appointment time, cancellation fees will still apply.